FAQ's
General frequently asked questions for our products
FAQs
General frequently asked questions for our products
- Which Product for Which Job — Quick Reference
- Neo Matrix vs OneIP — When to Choose Which
- Gotomymatrix.com
- Cloud Monitoring — Features and How to Use Them
- Control System Driver Compatibility Chart
- How do I perform a factory reset on a Pulse-Eight Video Matrix or ProAmp?
- Pulse-Eight Warranty Policy
- Where is the Admin mode?
- How to Get Your Pulse-Eight Installer ID
- How to add your Installer ID to a product?
- Updating Neo Matrix or ProAmp Firmware Offline
- How to Change IP address in a ProAmp8 or Pulse-Eight Video Matrix
- Power Consumption (W) and Thermal Output (BTU)
- Why should you not use EZ crimps or any non-standard RJ45 crimps?
- How to add a Neo/OneIP WebUI tile to your iPhone home screen
- How to add a Neo/OneIP WebUI tile to your Android home screen
- Getting Started — OneIP
- OneIP — Local WebUI Guide
- OneIP Multiviewer - Concept Wiring Diagram
- OneIP Network Configuration Guides
- OneIP AVoIP Universal Network Settings
- OneIP - How to adopt units into your mesh
- OneIP - How to update your firmware
- SFP Module Care and Use
- OneIP - How to perform a Factory Reset
- OneIP Pro Transceiver Audio Settings
- OneIP Multiviewer - How to setup your OneIP Multiviewer in the WebUI
- How to Setup a OneIP mesh using Control4
- OneIP Range — Product Guide and Selection
- Getting Started — Neo Matrix
- Neo Matrix — Local WebUI Guide
- Neo Matrix — Transmitter, Receiver and HDBaseT Range Guide
- Which Neo Matrix Do I Need?
- HDBaseT Video Matrix Comparison Chart
- How to update Neo Matrix firmware
- How to setup Alexa with a Pulse-Eight Video Matrix
- Routing Audio with the Neo6A/8A with a control system.
- IR Set up - Supplied & 3rd Party
- Using IR for Source Control on the HDMI Outputs of a Neo Matrix
- IR Wiring - Standard and CTRL IR Port
- Control 4 Pulse-Eight Sky HD IP Driver - Powering Off
- Does the NeoX & NeoX+ downmix?
- Audio Only Mode (AVR Mode)
- Contextual IR
- Dolby Vision compatibility with the NeoX & NeoX+
- Using the Audio Inputs (9-12) on the NeoX+ with Control 4
- Configuring Audio with the Neo X+
- What do the LED's mean on the front of a Video Matrix?
- Setting up Optical ARC from TVs via a HDBT2 Matrices
- Neo Matrix, Transmitter and Receiver HDBaseT Range
- Audio Capabilities Compared: Every Neo Matrix Explained
- LEDs on Neo Range Matrix and Neo Receivers
- Streaming Devices, Netflix, and HDCP Compatibility
- CEC Adapter — LG TV Not Responding to Commands
- HDBaseT Link Quality - How & What am I looking at?
- Making and Testing HDBaseT Cat Cables for neo Matrix Systems
- Neo Matrix - Project Sizing and Scalability
- IR Hardware Guide
- IR Pin Assignments
FAQs - PROAUDIO Range
Frequently asked questions for our ProAudio range of products
- Getting Started — ProAudio
- ProAudio Range — Which Model Do I Need?
- Downloading and Connecting the ProAudio Config Tool (Windows)
- ProAudio Config Tool - Guide
- ProAudio Config Tool — Overview and Interface Guide
- Using a Pulse-Eight Neo Matrix, & ProAudio (and ProAmp [optional]) together
- ProAudio: Doorbell Setup
- ProAudio: Set ProAudio to Static IP
- ProAudio: How to set up PuTTY to communicate with the ProAudio switches
- ProAudio: Setting Up Paging System (Control 4)
- ProAudio: Setting Up Paging System (PuTTY)
- ProAudio: Locking two (or more) zones together so they behave as one (ProAudio Config Tool)
- ProAudio: Locking two (or more) zones together so they behave as one (Control 4)
- ProAudio: Locking two (or more) zones together so they behave as one (PuTTY)
- ProAudio: Setting up the Subwoofer / Setting up the Subwoofer Crossover Filters (ProAudio Config Tool)
- ProAudio: Setting up the Subwoofer / Setting up the Subwoofer Crossover Filters (Control4)
- ProAudio: Setting up the Subwoofer / Setting up the Subwoofer Crossover Filters (PuTTY)
- ProAudio: Locking the volume control (Control4)
- ProAudio: Locking the volume control (PuTTY)
- ProAudio: Min & Max Volume Settings (Control4)
- How to Update ProAudio Firmware
- ProAudio: IMPORTANT - Updating your Control4 Driver for ProAudio
- ProAudio - Setting up 12V Triggers with the ProAudio Config Tool
- ProAudio — Gain Staging Guide
- ProAudio — How to Back Up and Restore Your Configuration
- ProAudio — First-Time Setup Guide
- ProAudio — Setting Minimum and Maximum Volume per Zone
- ProAudio — Setting Up Paging Using the Config Tool
- ProAudio — Configuring EQ and Tone Controls per Zone
- ProAudio — Setting a Static IP Address
FAQs - CEC Adapter Range
Frequently asked questions for our CEC Adapter range of products
- Getting Started with the Pulse-Eight USB-CEC Adapter
- What is the Pulse-Eight CEC Adapter and libcec?
- How to Install libCEC (Windows)
- CEC Adapter — Turn Your TV On When Your Windows 11 PC Boots
- CEC Adapter — Turn Your TV On When Your Windows 11 PC Boots Using CEC-Tray
- CEC Adapter — Using the LibCEC Standby Monitor
- USB-CEC Adapter — 4K Resolution
- What Power Does the NUC-CEC Use?
- NUC CEC Issue — LG WebOS 4.0 (SW Version 05.10.25, November 2019)
- Upgrading the Firmware of the CEC Adapter
- 6th/7th/8th Gen Cable Harness for NUC HDMI-CEC Adapter
- 5th Gen cable harness for NUC HDMI-CEC Adapter
- 4th Gen cable harness for NUC HDMI-CEC Adapter
- Hades Canyon NUC-CEC Adapter
- CEC Adapter monitoring mode (Windows)
- Turn on/off TV using USB-CEC Adapter (Windows Batch script)
- CEC adapter screensaver
- Skull Canyon NUC - CEC Adapter Instructions
- Hades Canyon NUC - CEC Adapter Instructions
- Using your USB-CEC Adapter with a HDMI Splitter and your PC
- CEC Adapter — Turn Your TV On Automatically at Windows Logon Using Task Scheduler
- CEC Adapter - Schedule a TV turning on with EventGhost
- CEC Adapter — Using libcec with a Raspberry Pi
- Panasonic TVs — Media Control Buttons Not Working with CEC Adapter
- Intel NUC CEC Adapters — Hardware Compatibility and Legacy Notice
- CEC Adapter — Setting Up libcec on Linux
- CEC Adapter — Setting Up libcec on macOS
- Which TV Power Control Method Should I Use?
- Advanced cec-client Commands
- What Is the Maximum Supported Resolution of the USB-CEC Adapter?
FAQs - Neo Modular Range
Frequently asked questions for our Neo Modular range of products