FAQs (25)

General frequently asked questions for our products

How to update Neo Matrix and ProAmp firmware

Modified on Fri, 19 Nov, 2021 at 2:38 PM
Gotomymatrix.com

Modified on Thu, 21 Oct, 2021 at 4:18 PM
Cloud Monitoring - How to use

Modified on Mon, 31 Oct, 2022 at 2:11 PM
HDBaseT Link Quality - How & What am I looking at?

Modified on Tue, 20 Apr, 2021 at 10:19 AM
Pulse-Eight Matrix or ProAmp having issues connecting to cloud

Modified on Thu, 29 Apr, 2021 at 12:04 PM
How do I perform a factory reset on a Pulse-Eight Video Matrix or ProAmp?

Modified on Wed, 14 Jun, 2023 at 2:33 PM
Where is the Admin mode?

Modified on Fri, 6 Nov, 2020 at 5:49 PM
List of Alexa Commands

Modified on Fri, 3 Aug, 2018 at 12:32 PM
Why should you not use EZ crimps or any non-standard RJ45 crimps?

Modified on Wed, 5 Jul, 2017 at 11:36 AM
Forgotten IP address?

Modified on Thu, 4 Mar, 2021 at 9:33 AM