Video Guide on accessing gotoyourmatrix.com
Gotomymatrix.com is a device discovery service that locates Pulse-Eight products on your local network and directs you to their built-in web interface. It works by detecting devices on the same network as your browser and either taking you directly to a device or presenting a selection screen if multiple devices are found.
How to Use Gotomymatrix.com
If multiple Pulse-Eight devices are found: a selection screen appears listing all detected devices. Each entry shows the device type, IP address, serial number, and the date and time it was last seen. Click the device you want to access.
Understanding the Device Selection Screen
When multiple devices are found, the selection screen shows all Pulse-Eight products on the network. Devices are listed by type — for example:
- Neo8A, NeoX+ — Neo Matrix models
- ProAmp 8 — ProAmp amplifier
- OneIP Mesh - (N Devices) — a OneIP mesh with N units. A warning triangle indicates one or more devices in the mesh are offline or have a pending notification.
- OneIP Transceiver (Unadopted) — a OneIP unit that has been detected on the network but has not yet been adopted into a mesh
- OneIP Receiver (Unadopted) — a OneIP receiver detected but not yet adopted
Accessing a Device Directly by IP Address
If you know a device's IP address, you can access its web interface directly without using gotomymatrix.com by typing the IP address into your browser's address bar — for example:
http://192.168.1.200
This is the preferred method for permanent or frequent access, and is more reliable than gotomymatrix.com in complex network environments. To find a device's IP address, check your router's DHCP client list, or look at the Network Settings page in the device's admin interface.
Troubleshooting: Device Not Found
If gotomymatrix.com cannot find your device, check the following:
- Same network? Confirm your computer is on the same network segment as the Pulse-Eight device. If you are on Wi-Fi and the device is on a wired network, they may be on different VLANs.
- Device powered on? Check the front panel LEDs on the device are illuminated.
- Network cable connected? Verify the Ethernet cable is firmly connected to both the device and the switch.
- Try the IP address directly. If you know the device's IP, try accessing it directly. If this works but gotomymatrix.com doesn't, the discovery service may be blocked by a firewall or network restriction.
- mDNS/Bonjour blocked? Gotomymatrix.com uses mDNS (Multicast DNS) to discover devices. Some networks block mDNS traffic. If this is the case, access devices directly by IP address instead.
Web Interface Guides
Once you have accessed your device, see the relevant guide for a full explanation of the interface:
Neo Matrix — Local WebUI GuideCovers all admin sections: Video Routing, System Health, Cloud Connection, Network Settings, Routing Control, Audio Control (neo:X+), Front Panel, and Hardware Details.OneIP — Local WebUI GuideCovers all admin sections: Video Routing, Device Health, Cloud Connection, Network Settings, Device Settings, Mesh Setup, Hardware Details, and FPGA firmware upgrade.ProAmp8 — Local WebUI GuideCovers all admin sections: Configuration, Dolby Audio™, Device Health, Cloud Connection, Network Settings, and Hardware Details.
Video Guides
The following video guides walk through the most common tasks in the gotomymatrix.com interface. Click any title to open the video.
Source Switching & Control
How to switch video sources between inputs and outputs, and how to use the on-screen virtual remote to control connected source devices.
Naming & Visibility
How to rename inputs and outputs with meaningful labels such as "Sky Box" or "Living Room" to make the interface easier to use.
How to hide unused inputs and outputs from the routing interface to keep it clean and prevent end users from accessing unwanted sources.
Admin Access
How to log into the admin area of the matrix WebUI to access configuration and advanced settings.
EDID & Signal Management
How to view the EDID information from connected displays, including supported resolutions and audio formats.
How to assign EDID profiles to source inputs — useful when a source device is not outputting the expected resolution or format.
How to restrict which sources are available to specific outputs — useful for limiting what end users can access in each room.
Cable & Signal Diagnostics
An overview of the cable quality diagnostics available in the matrix WebUI and how to interpret the results.
How to run the Mean Square Error link quality test and understand what the results mean for your cable installation.
How to run the Channel Errors link quality test and identify cabling issues such as interference, poor crimping, or excessive distance.
Audio Configuration
How to enable Audio Only Mode for an input, allowing audio to be distributed without an active video signal.
How to configure the audio matrix on the NeoX series — covering volume, zone routing, and source assignment.
System Health & Diagnostics
How to use the System Health dashboard to check temperature, connectivity, and the status of all hardware components.
How to run the IR Noise test to check whether the IR receiver is picking up background interference from a Plasma TV or light fitting.
Remote & IR Setup
How to configure remote control combo key sequences for TVs where certain buttons such as Guide are not available.
How to use the IR Activity monitor to verify that IR commands are being received and sent correctly by the matrix.
How to use IR Learning mode to teach the matrix custom IR commands for source switching from a third-party remote.
Advanced Integration
How to configure compatibility mode and command mapping for installations using Bang & Olufsen equipment.
How to enable and configure CEC control over IP for integration with digital media systems and control platforms.
System Settings
How to configure the matrix network settings including static IP, gateway, and DNS from the admin interface.
How to enter your Pulse-Eight Installer ID to link the matrix to PMS for remote monitoring and firmware updates.
Device Behaviour Settings
How to disable HDMI-CEC support on the matrix when CEC control is not required or is causing interference with connected devices.
How to enable Auto Pause, which automatically pauses playback on the source device when the display is switched away.
Hardware & Maintenance
An explanation of the LED indicators on the matrix front panel — what each light indicates and how to configure their behaviour.
How to safely reboot the matrix from the admin interface without losing routing or configuration settings.
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