Pulse-Eight
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
FAQ's
FAQs
19
How to update Neo Matrix and ProAmp firmware
Gotomymatrix.com
Cloud Monitoring - How to use
HDBaseT Link Quality - How & What am I looking at?
Pulse-Eight Matrix or ProAmp having issues connecting to cloud
View all 19
FAQs - Neo Matrix Range
20
How to setup Alexa with a Pulse-Eight Video Matrix
EDID Handshake
Solution to Matrix Error "Warning 1: Output 'X' - Incompatible firmware (no CEC)"
How to get CEC with Sky, Virgin, Tivo, Kodi, & Dish
How to send the full error log of a matrix
View all 20
FAQS - Made for Binary Neo Matrix Range
2
What do the LED's mean on the front & rear of a Video Matrix?
Blank Picture but Resolution Displayed on Screen
FAQs - Neo Modular Range
2
Neo Modular Formatting the SD Card
Neo Modular Repairs
FAQs - PROAUDIO Range
17
Using a Pulse-Eight Neo Matrix, & ProAudio (and ProAmp [optional]) together
ProAudio not showing up on network
ProAudio: Doorbell Setup
ProAudio: Set ProAudio to Static IP
ProAudio: How to set up PuTTY to communicate with the ProAudio switches
View all 17
FAQs - PROAMP Range
3
Things to know before installing your new Pulse-Eight ProAmp
Path Setter Driver - Control4 / ProAmp
Linking your ProAmp to a Neo Matrix
FAQs - Driver Integration
4
Where do I find Drivers for Control Systems to integrate with Pulse-Eight products?
ProAudio: IMPORTANT - Updating your Control4 Driver for ProAudio
Configuring your Pulse-Eight Matrix with Control4
Configuring your Pulse-Eight Matrix with Crestron Home
FAQs - CEC Adapter Range
17
What power does the NUC-CEC use?
What is the maximum supported resolution of the USB-CEC adapter?
NUC CEC issue - LG WebOS 4.0 running SW File(Version 05.10.25) from Nov.11 2019
Upgrading the firmware of the CEC adapter
6th/7th/8th Gen cable harness for NUC HDMI-CEC Adapter
View all 17
Release Notes
Pulse-Eight Firmware Release Notes
12
3.10.11 Firmware Update - NeoX+
3.10.6 Firmware Update - NeoX+, Neo 8A & Neo 6A
3.10.5 Firmware Update - All Video Matrix & Splitters
3.10.1 Firmware Update - ProAmp8
3.10.1 Firmware Update - NeoX & NeoX+
View all 12
Binary Firmware Release Notes
7
3.10.11 Binary Firmware Update
3.10.6 Binary Firmware Update
3.10.5 Binary Firmware Update
3.10.1 Binary Firmware Update
3.9.55 Binary Firmware Update
View all 7
ProAudio Firmware Release Notes
1
ProAudio Firmware Release Notes
Control4 Driver Release Notes
1
Control4 ProAmp8 v17 Release Note
Known Issues
Sky/Virgin Issues
5
Combo keys for TVs that do not send Guide button over CEC
Numeric buttons not working with Sky on Sony TV
Pulse-Eight Neo Matrix & Virgin V360 Box
How to enable remote control on TiVo?
Sky HD / Sky Q - Guide Menu - Samsung
Panasonic Issues
1
Panasonic EX700, EX750 - Pink hue issue
Sony Issues
0
Samsung Issues
3
Samsung 2016 TVs CEC issues
Samsung TV Black Picture Issue
Samsung TV's randomly turning on.
LG Issues
1
LG 2016 Series OLED - Blank Picture
Fault Notices
Fault Notices
2
Product Fault Notice: Crestron Home Driver (v.3.19)
Product Fault Notice: Audio Outputs in Source Mode
Help Desk Software
by Freshdesk Support Desk