OneIP - How to perform a Factory Reset

Modified on Tue, 11 Nov at 6:43 PM

There is a factory reset button available on all OneIP devices.

Please only perform a factory reset under the direction of Customer Support.

Factory resetting is useful when you don't know the IP address of the OneIP and wish to set it to DHCP again.

Please be aware that performing this process will take the unit back to Factory Settings. You will lose any settings you have applied to the OneIP device such as any names you have applied to Inputs/Outputs and it will be removed from the existing mesh.

To perform a factory reset please ensure the OneIP device is turned on and connected to a stable network connection (If possible we would advice connecting the matrix directly to the router and not having the matrix go through any switches during this process).

We would also advice disconnecting everything connected to the Matrix with the exception of the network cable and the power cable!

Once all cables have been disconnected and the OneIP Device is turned on, put a pin in the hole (see photos below for location) and hold it there until the lights on the OneIP turn off and continue to hold until the system light turns red. The OneIP device will reboot with factory settings.

OneIP Transceiver

OneIP Transmitter

OneIP Receiver

OneIP Pro Transceiver