3.10.5 Firmware Update - All Video Matrix & Splitters

Modified on Wed, 03 Aug 2022 at 10:25 AM

This firmware is available for the following products:

  • neo:X+
  • neo:X
  • neo:8A 
  • neo:8 FF
  • neo:6A
  • neo:4 Professional
  • neo:4 Basic
  • neo 1-4 HDMI Splitter
  • neo 1-4 HDBT Splitter


  • Sink no longer powers on (randomly) when the HDBaseT link drops
  • Crestron Home issues with the CP-4R processor 
  • Stability improvements



  • A new setting has been added that will prevent Sinks from switching sources through CEC (beta). This was requested by customers who use a control system for switching and only use CEC for turning the TV on/off.


Please note: You may need to clear the cache for your web browser in order to see the latest firmware features after installing this update.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article