Pulse-Eight Warranty Policy

Modified on Fri, 21 Apr 2023 at 04:44 PM

The following policies covers all Pulse-Eight products purchased from 1st April 2022. If you purchased a product prior to April 2022 please contact Pulse-Eight support with your serial number and they will confirm your warranty status.


Unless otherwise instructed, please do not open any of our products. Doing so will invalidate your warranty. As part of the troubleshooting procedure, you may be instructed to open the device, but you can only proceed with this once consent has been given.


To open a support ticket, please visit: www.pulse-eight.com/support


Please note: Warranty cover for ALL products starts from date of receipt of goods NOT date of installation. Should we find that your product does need replacing, we will send your replacement directly to the distributor you purchased from, if not purchased directly from Pulse-Eight.


From 1st April 2022 any products purchased will have new warranty lengths. The length of warranty is determined by the type of product purchased. Our cover can be broken down into 3 categories:


Gold, Silver and Bronze.


GOLD: Pulse-Eight Audio and Video Matrices

  • 5-year warranty as standard
    1. 3-year advanced replacements
    2. 2-year return to base for repair


SILVER: Pulse-Eight Amps, Extender Sets and Accessories

  • 3-year warranty as standard
    • 1-year advanced replacements
    • 2-year return to base for repair


BRONZE: IR, Cables, Brackets and our Tech Tools

  • 1-year advanced replacement warranty

 

Procedure in the event of an issue with your product:

Pulse-Eight Current Product—Within the advanced replacement warranty year(s)

  1. Contact support via phone or a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue remotely.
  2.  If unable to resolve the fault remotely and the unit needs replacing an advanced replacement will be raised with the installer who purchased it. If you purchased from a distributor you will need to return to your distributor and they will contact Pulse-Eight to get the RMA raised. All distributor advanced replacements will be sent to the distributor and cannot be sent direct to their installer.

 

Pulse-Eight Current Product—Within return to base warranty

  1. Contact support via phone or a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue remotely.
  2. If unable to resolve the fault remotely and the unit needs to be repaired, an RMA will be raised with the installer if purchased direct from Pulse-Eight. Or if purchased from a distributor, the installer will be directed back to their distributor who will raise an RMA.


This warranty policy does not apply to Pulse-Eight products purchased through Snap One. Please contact your Snap One representative for further information on your warranty level


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