How to setup Alexa with a Pulse-Eight Video Matrix

Modified on Fri, 19 May 2023 at 12:26 PM

Before you begin, please ensure the Matrix is running Firmware 2.4 or above

  • Go to the web interface, the simplest way to do this is type into your address bar of your web browser.
  • Click "Cloud Connection" on the left hand side navigation
  • Click admin at the bottom of the page and enter the password (please consult your Pulse-Eight manual or reach out to if you do not know your password)
  • Once logged in click on 'Cloud Connection' on the left'
  • Click "Setup Voice Services

  • Once you have clicked "Setup Voice Services" you will be redirected to the Pulse-Eight website. Login with your existing credentials (or create a new account if you have never setup an account on
  • In a seperate tab/browser, go to the Amazon Alexa site for your territory - (insert .com,, etc)
  • Sign in with your Amazon credentials, these will be the account details used when setting up your Alexa device (Echo Dot for example)
  • On the left handside click on "Skills"
  • Search "Neo" and select the Neo by Pulse-Eight "Skill" - it will look like this:

  • Click 'Enable' on the skill

  • Once you click enable you will be taken back to the Pulse-eight website. From here you will see a list of all of your Pulse-Eight matrixes (in case you have multiple units). Click 'Connect' on the Matrix you wish to use Alexa with

  • Login to your Alexa account, you can do this from the Smart Phone app, or via, once logged in, click the "Smart Home" menu option on the left if you're on a browser, or click "Devices" (bottom right) if using the App
  • You should see the "neo Matrix" skill installed, if not, you can add it via the "Get More Smart Home Skills" link and searching for it.
  • Click "Discover Devices", discovery takes 20 seconds. Alternatively say "Alexa, discover devices" when you are in audible range of your Alexa device
  • After discovery, you will find a list of {input} on {output} names, each routing combination can be edited by changing the names in the neo web interface
  • If you hide a routing combination from within neo, the routing combination will still appear in this list, you must "Forget" the scene within Alexa to prevent it from being accessed
  • Setup is complete. You can perform a routing change by saying, "Alexa, turn on Sky Q on lounge" (for example)

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