Every Pulse-Eight Neo Matrix has a built-in web interface that can be accessed from any browser on the same network. This guide covers both the standard user interface and the administrator interface, explaining every section and setting available.
You can also access the WebUI directly by typing the matrix's IP address into your browser's address bar — for example: http://192.168.1.200
User Interface (No Login Required)
The standard user interface is available to anyone on the network without a password. It provides basic routing control and system status information.
Video & Audio Routing
The home screen shows all inputs on the left and all outputs on the right. Input types are indicated by icons:
- HDMI HDCP2.2 — standard HDMI video inputs
- Digital Audio — digital audio-only inputs (teal colour, neo:X+ only)
Output types are indicated by icons:
- HDBaseT Ultra / HDBaseT Lite — HDBaseT outputs to receivers (the icon indicates the receiver type detected)
- HDMI HDCP2.2 — direct HDMI outputs with volume and audio icons
To route a source to an output, click an input to select it, then click the output you want to route it to. The currently routed output will be highlighted in teal. Click the grid icon on any output to see routing options.
The All Displays Off quick action in the left sidebar sends a CEC standby command to all connected displays simultaneously.
Cloud Connection (User View)
Shows the serial number, system status, and cloud connection status. If the matrix is connected to PMS, the System Status will show Healthy. This page also shows the Alexa integration status and a Setup Voice Services button if Alexa has not yet been configured.
Admin Interface
The admin interface provides access to all configuration settings. To access it, click Admin at the bottom of any page (shown in brackets next to User)
Once logged in, the admin sidebar expands to show all available sections:
Admin Section: Video Routing
The admin routing view is the same as the user view but with additional controls. Each input and output row now shows a number prefix and a settings icon (hamburger menu) on the right. Clicking the settings icon on an input or output opens port-specific configuration options.
The subtitle "select a port to see its routing path" indicates that clicking a port will highlight its current routing connections across the interface.
Admin Section: System Health
System Health provides a real-time overview of the matrix's hardware status. All indicators display as green bars when healthy.
| Indicator | What it shows |
|---|---|
| System Status | Overall health of the unit. Shows Healthy when all subsystems are operating correctly, or an error/warning message if an issue is detected. |
| Power Supply | Whether the internal power supply is present and functioning correctly. |
| Inputs | Whether all HDMI input ports are detected and healthy. A fault here may indicate a damaged input port. |
| Outputs | Whether all HDBaseT and HDMI output ports are detected and healthy. A port showing red here indicates a hardware fault. |
| Network Connectivity | Whether the matrix has an active network connection and can reach the Pulse-Eight cloud. |
| Temperature Sensors 1–5 | Internal temperature readings from five sensors across the unit. Normal operating temperatures are typically 30–40°C. If temperatures are significantly elevated, ensure the unit has adequate ventilation. |
Advanced Diagnostics
Two diagnostic tests are available at the bottom of the System Health page:
Checks whether any IR data is being received continuously over a sustained period. If this test fails, the IR receiver is picking up noise — typically from a Plasma TV or a faulty light fitting in the room. Click Start Test to run.
Checks whether the HDBaseT link on each output is stable over a sustained period. This is the primary tool for diagnosing cable quality issues. Click Start Test to run, then select the output to test. See: HDBaseT Link Quality — How & What am I looking at?
Admin Section: Cloud Connection
This section manages the matrix's connection to the Pulse-Eight Management System (PMS) at monitoring.pulse-eight.com.
| Field | Description |
|---|---|
| System Status | Overall health status, mirrored from System Health. |
| Last Monitoring Pulse Sent | The date and time the matrix last sent a health check to PMS. This updates hourly when connected. |
| Installer Id | Enter your Pulse-Eight Installer ID here and click Save Changes to link this matrix to your PMS account. Without an Installer ID entered, the matrix cannot be monitored or managed remotely via PMS. See: How to Get Your Installer ID |
| Send Monitoring Pulse Now | Manually triggers an immediate health check to PMS rather than waiting for the next hourly update. |
| Connection Status | Shows Connected when the matrix has an active connection to the Pulse-Eight cloud. If showing Disconnected, check the Network Settings and verify the matrix has internet access. |
| Alexa | Shows Alexa integration status. Click Setup Voice Services to configure Alexa control of this matrix. |
Admin Section: Network Settings
Configures how the matrix connects to the network.
| Field | Description |
|---|---|
| Network Connectivity | Current network status — Healthy when connected. |
| Mode | Switch between DHCP (automatic IP assignment) and Static IP (manual IP assignment). For permanent installations, Static IP is recommended. |
| IP Address | The current IP address assigned to the matrix. When in DHCP mode this is read-only. When Static IP is selected, enter the desired address here. |
| Subnet Address | The subnet mask for the network — for example 255.255.255.0 or 255.255.240.0. |
| Gateway Address | The IP address of the network router or gateway. |
| Primary / Secondary DNS Server | DNS server addresses. These are required for cloud connectivity and Alexa integration. |
Click Save Settings after making any changes. If you change to a static IP, the matrix will immediately adopt the new address — you will need to reconnect using the new IP address.
Admin Section: Routing Control
Configures CEC and IR control settings for the matrix.
CEC Control
| Setting | Description |
|---|---|
| HDMI-CEC Support | Master toggle for CEC across the matrix. When enabled, libCEC provides HDMI-CEC capability allowing the matrix to control connected TVs and receive commands from TV remotes. |
| Remote Control Combo Keys | When enabled, allows combo key sequences to substitute for missing buttons on the TV remote — for example, if the Guide button is not available on the TV remote. An Inputs button appears when this is enabled, allowing you to configure which inputs the combo keys apply to. |
IR Control
| Setting | Description |
|---|---|
| IR Activity | A live bar chart showing IR signal activity across up to 10 IR channels in real time. Use this to verify IR signals are being received by the matrix. |
| Global Default IR Profile | Sets the default IR profile used by all outputs. The Default profile uses the Pulse-Eight supplied remote control. Change this if you are integrating with a third-party control system that uses a different IR protocol. |
| Output 1–8 IR Profile | Overrides the IR profile for individual outputs. Options include Use Global Default, Custom (with an Edit Custom Profile button), and third-party profiles such as B&O/Atlona. Set to Use Global Default unless a specific output requires a different IR configuration. |
Admin Section: Audio Control (neo:X+ only)
The Audio Control section is only available on the neo:X+, which includes a built-in audio matrix. It is not present on the neo:4, neo:6a, neo:8a, or neo:XSR.
Audio Mode
A toggle at the top of the page switches between Source Mode and Sink Mode. The mode definitions are shown on screen:
| Mode | Behaviour |
|---|---|
| Source Mode | Audio output ports mirror 1:1 the input ports. The volume on all zones is fixed to 95%. |
| Sink Mode | Audio follows video routing. |
| Active Mode | Manage volume, delay and ARC. Available when Sink Mode is selected. |
| Passive Mode | Provides line level output only. The volume on passive zones is fixed to 95%. |
| ARC | Uses a single connection to send audio from a TV to the sound bar or AV receiver. |
Zone Configuration (Sink Mode)
When Sink Mode is selected, a table appears showing audio zones A through J. Each zone has:
- Mode — Active or Passive dropdown
- Delay (ms) — audio delay slider for lip sync adjustment
- Volume — zone volume slider (green when active)
- ARC — ARC dropdown (Disabled or HDMI)
- ARC Source — shows the ARC source when ARC is enabled
Auto Mute Audio Input
When enabled (default), mutes audio when the TV powers off while routed to one of the audio inputs. This prevents audio continuing to play through connected speakers when a TV is turned off.
Admin Section: Front Panel
| Setting | Description |
|---|---|
| Status LEDs | Controls the status LEDs in the bottom right of the front panel. When set to On (default), LEDs are always illuminated. When set to Off, LEDs will still appear during power-up but turn off after 30 seconds. This is useful for installations where front panel lighting is undesirable in a rack. |
Admin Section: Hardware Details
Displays manufacturing information and the current state of all HDBaseT hardware. You may be asked for this information when contacting Pulse-Eight support.
| Field | Description |
|---|---|
| Model | The internal model code of the matrix (e.g. FF88SA for neo:X+, FF88A for neo:8a). |
| Serial | The unique serial number of the unit — always have this ready when contacting support. |
| MAC | The network MAC address of the unit. |
| Hardware Revision | The hardware revision number of this unit. |
| Firmware Version | The currently installed firmware version. Check this against the latest available version in PMS. |
| Reboot System | Reboots the matrix. All routing and settings are preserved — this is equivalent to a power cycle. |
HDBaseT Status
The lower section of Hardware Details shows two columns: HDBaseT Transmitters and HDBaseT Receivers.
Each transmitter (one per output port) shows its current firmware version. On the neo:X+ these show as HDBaseT Ultra transmitters; on the neo:8a they show as HDBaseT Lite transmitters. The firmware version shown here is the Valens chip firmware, not the matrix firmware — these are separate and updated independently.
Receivers appear in the Receivers column when a receiver is connected and detected on that output. If no receivers appear, either no receivers are connected or the HDBaseT link has not been established on that output.
Differences Between Matrix Models
The WebUI layout is consistent across all Neo Matrix models, but some sections are only available on specific models:
| Section | neo:4 | neo:6a | neo:8a | neo:XSR | neo:X+ |
|---|---|---|---|---|---|
| Video Routing | ✓ | ✓ | ✓ | ✓ | ✓ |
| System Health | ✓ | ✓ | ✓ | ✓ | ✓ |
| Cloud Connection | ✓ | ✓ | ✓ | ✓ | ✓ |
| Network Settings | ✓ | ✓ | ✓ | ✓ | ✓ |
| Routing Control (CEC/IR) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Audio Control | — | — | — | — | ✓ |
| Front Panel | ✓ | ✓ | ✓ | ✓ | ✓ |
| Hardware Details | ✓ | ✓ | ✓ | ✓ | ✓ |
| Digital Audio inputs | — | — | — | — | ✓ |
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