Troubleshooting Guides
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Getting Started & Product Selection
WebUI
Networking, HDBaseT & Link Quality
Audio Routing & Configuration
CEC, IR & Control Systems Integration
Compatibility & EDID
Firmware & Updates
Hardware & LEDs
- Forgotten IP address?
- Solution to Matrix Error "Warning 1: Output 'X' - Incompatible firmware (no CEC)"
- EDID Handshake
- How to send the full error log of a matrix
- How to get CEC with Sky, Virgin, Tivo, Kodi, & Dish
- NeoX & NeoX+ Linked Audio Troubleshooting
- How to send a Full Error Log using iPhone/iPad
- Blank Picture but Resolution Displayed on Screen
- Blank Picture but Resolution Displayed on Screen
- Neo Matrix — No Link on One HDBaseT Output
- Fan or PSU Noise — Neo Matrix and ProAmp8
- Neo Matrix — No Audio on Coax or Optical Outputs
- Pulse-Eight Extender Set not working