Recent Searches

No recent searches

    Popular Articles

      Articles
      View all
        Topics
        View all
          Tickets
          View all
            no results

            Sorry! nothing found for

            How to Set Up PuTTY to Communicate with the ProAudio Switches

            Last updated:

            PuTTY is a free terminal program used to send commands directly to a ProAudio switch, either over a serial cable or over the network. This article covers both connection methods, the terminal settings you need before connecting, and how to confirm the connection is working.

            If you don't already have PuTTY installed, download it from the official PuTTY site, choosing the version that matches your PC.

            Connecting via Serial Port

            To connect over serial you need a USB-to-serial cable that is straight through, not a null-modem cable. The switch has a female RS-232 connector, so the USB cable's connector must have male pins.


            1
            Identify the COM portPlug in the USB-to-serial cable, then open Windows Device Manager to find the COM port Windows has assigned. This is usually between COM3 and COM6, but can be any number.
            2
            Configure the PuTTY sessionOpen PuTTY, select Serial as the connection type, enter the COM port in Serial Line, and set Speed to 19200.
            Serial connection settings — Serial line and Speed (baud rate 19200)

            Once these settings are entered, continue to Setting Up Line Control Options below before opening the session.

            Connecting via TCP/IP

            To connect over TCP/IP you first need the switch's IP address. Search your network for the switch's MAC address, which begins with either 5C.D4.AB.xx.xx.xx or 00-15-82-xx-xx-xx depending on whether it was branded Zektor or Pulse-Eight when it was made.

            If you're not sure how to find the switch's IP address from its MAC address, see the related article below.
            1
            Configure the PuTTY sessionOpen PuTTY, select Raw as the connection type, enter the switch's IP address in Host Name (or IP Address, and set Port to 50005.
            TCP/IP connection settings — Raw connection on port 50005

            Once these settings are entered, continue to Setting Up Line Control Options below before opening the session.

            Setting Up Line Control Options

            Whether you're connecting over serial or TCP/IP, click Terminal in the Category tree next to set the line discipline options. These let you see what you type and edit it before sending.

            1
            Force local echo and line editing on UnderLine discipline optionsset bothLocal echoandLocal line editingto Force on.
            2
            Open the sessionClickOpen A terminal window should appear.
            Terminal line discipline options — Local echo and Local line editing forced on

            Testing the Connection

            To confirm the connection is working, send the version command:

            ^V

            Press Enter. You should see a response similar to this, with a string indicating your switch model, firmware version, and serial number:

            Example response to the version command, showing model, firmware version, and serial number
            In the example above, AUD800 is the switch model, 2.61 is the firmware version, and 67B8S000014A3 is the serial number. Your values will differ depending on your switch.
            Still can't get a response from your switch?

            Contact our support team and we'll help you get connected.

            UK: 01202 413 610 | US: (858) 748-8250 | support@pulse-eight.com


            Was this article helpful? If not, submit a support ticket and our team will help.

            Related Articles