This driver allows a Control4 system to communicate with your neo:X+, providing monitoring, configuration, and basic maintenance from within Composer Pro.
Download and Install the Driver
1
Log in to the Cloud Monitoring ServiceGo to monitoring.pulse-eight.com and log in with your Installer ID. If you don't have one, contact your Pulse-Eight representative or Pulse-Eight directly
2
Open the Control4 drivers sectionHover overDocumentation & Driversat the top of the page, then selectControl4from the Drivers list.
3
Download the correct driverSelect the driver for the model you're configuring and download it to your PC.
Configure the Matrix Driver
1
Add the driver in Composer ProOn theDrivermenu, clickAdd or Update Driver or Agent.
2
Locate and open the driver fileBrowse to the downloaded driver on your PC, select it, and clickOpen
You should see an Update Succeeded confirmation.
3
Add the driver to your projectOn the System Design tab, clickSearchon the right-hand side and search for the driver by name. Drag it from the Search window into the correct room, or double-click to add it to the currently selected room.
4
Open the Network connection settingsGo toConnectionsand open theNetworktab.
5
Identify the matrix on the networkIn the IP Network Connections tab, locate your matrix. In the Available Devices tab on the right, find the matching SDDP entry and drag it onto the matrix in the IP Network Connections tab.
If this is successful, the matrix status will update in the IP Network Connections tab. You may need to click off the Connections tab and back again for it to show as Online.
If this is successful, the matrix status will update in the IP Network Connections tab. You may need to click off the Connections tab and back again for it to show as Online.If the matrix isn't found via SDDP, double-click it in the IP Network Connections tab and enter its IP address manually. Once you close the dialog, the matrix should be discovered.
6
Review the driver propertiesOn the System Design tab, locate the driver for the matrix and check the following on the Properties tab:
- Device IP Address (Orange) — populated automatically if discovery was successful. If not, follow the manual IP steps above.
- Installer Id (Green) — enter your 4-digit Installer ID here and click set, rather than entering it via the matrix's web interface. This registers the system to your monitoring account and triggers an immediate Monitoring Pulse.
Need an Installer ID? see How to Get Your Pulse-Eight Installer ID - Auto Sync Navigators (Blue) — enabled by default to maintain state information with attached navigators (such as an SR-260). Disable this if you don't require it.
7
Set up the Control/AV connectionsClick theConnectionstab, then theControl/AVtab, and select the matrix driver from the list.
8
Match inputs and outputs to your wiringSetting connections works the same as any other driver — make sure the inputs and outputs match the physical wiring on the matrix.
9
Complete setupSetup is now complete. A director restart is occasionally needed for all changes to apply, but this isn't commonly required.
Properties
The Properties tab shows core system values. These are read-only and update automatically every few seconds.
If something isn't working correctly, set Log Mode to Print and Log Level to 5 – Debug for maximum diagnostic information.
Actions
Three buttons are available in Composer Pro for this driver:
| Action | Description |
|---|---|
| Reboot System | Restarts the system immediately. This briefly interrupts video routing. |
| Discover System | Automatically discovers the device's IP address where possible. |
| Send Monitoring Pulse | Triggers an immediate monitoring pulse, returning current system health data to monitoring.pulse-eight.com. |
Related Articles
- Downloading Control System Drivers
- How to Get Your Pulse-Eight Installer ID
- Control System Driver Compatibility Chart
Having trouble with your Control4 driver setup?
Get in touch with our support team:
UK: 01202 413 610 | US: (858) 748-8250 | support@pulse-eight.com