Troubleshooting Guides
- Solution to Matrix Error "Warning 1: Output 'X' - Incompatible firmware (no CEC)"
- EDID Handshake
- How to send the full error log of a matrix
- How to get CEC with Sky, Virgin, Tivo, Kodi, & Dish
- NeoX & NeoX+ Linked Audio Troubleshooting
- How to send a Full Error Log using iPhone/iPad
- Blank Picture but Resolution Displayed on Screen
- Blank Picture but Resolution Displayed on Screen
- Neo Matrix — No Link on One HDBaseT Output
- Fan or PSU Noise — Neo Matrix and ProAmp8
- Neo Matrix — No Audio on Coax or Optical Outputs
- Forgotten IP address?
- My CEC Adapter Isn’t Working — Where Do I Start?
- CEC Adapter — Not Being Detected
- CEC Adapter — Firmware Update Hangs or Won't Complete
- CEC Adapter — TV Can Be Turned Off But Not On
- CEC Adapter — TV Turns Back On After Standby Command
- CEC Adapter — Waking the TV When PC Resumes from Sleep
- CEC Adapter — PC Waking from Sleep
- CEC Tray — Won't Open or Missing DLL Errors
- CEC Adapter — Sony Bravia: CEC Stops Working After Switching Inputs
- CEC Adapter — White Pixels or Visual Noise on Screen
- CEC Adapter — Dolby Atmos and High-Bandwidth Audio
- CEC Adapter — Linux Permission Denied on /dev/ttyACM0
- CEC Adapter — 4K@120Hz, HDR, and Signal Issues at High Resolutions
- CEC batch commands fail when CEC-Tray is running