Your Installer ID is required to access several key Pulse-Eight tools and resources, including:
- Cloud Monitoring (monitoring.pulse-eight.com) — remote monitoring and firmware updates for Neo Matrix and ProAmp
- ProAudio Config Tool — configuration software for the ProAudio range
- Control system driver downloads — Control4, Crestron, Elan, RTI, Savant, and URC drivers
How to Get an Installer ID
Installer IDs are issued through your local Pulse-Eight distributor or directly by the Pulse-Eight sales and support team.
Contact your local distributor if you purchased through a distribution partner — they can issue both an Installer ID and a User Auth Code.
Contact Pulse-Eight directly if you are unsure who your distributor is or purchased directly:
- UK: 01202 413 610
- US: (858) 748-8250
- Email: support@pulse-eight.com
Registering on Cloud Monitoring
Once you have your Installer ID and User Auth Code, register at monitoring.pulse-eight.com/register.
Both codes are required to complete registration. Once registered you can log in to access firmware updates, download drivers, and monitor any Pulse-Eight products linked to your account.
Downloading the ProAudio Config Tool
Once registered on Cloud Monitoring, the ProAudio Config Tool can be downloaded from monitoring.pulse-eight.com/Downloads/ProAudioConfigTool.
Lost Your Installer ID or Auth Code?
Contact your distributor or Pulse-Eight support directly — they can reissue your credentials.