Some Samsung Frame Pro TVs connected to a Pulse-Eight neo matrix can intermittently fail to display a picture. The issue isn't constant — it may work on some sources or some of the time, then drop out. We've identified a fix that has resolved this reliably in the field.

The fix

Enabling Game Mode on the affected TV resolves this issue.

Before you try this

If the TV shows no picture at all, all the time, this is likely a different issue — for example EDID, cabling, or an HDBaseT link problem — rather than the intermittent fault covered here. In that case, get in touch with us directly rather than relying on this fix.

Still seeing the issue?

If enabling Game Mode doesn't resolve the problem, or it comes back, raise a support ticket with us and let us know what you've already tried.

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• HDBaseT Link Quality — How to Test and What the Results Mean
• EDID — What It Is and How to Manage It