There are two ways to unpair a neo:Tap, depending on whether you have access to my.pulse-eight.com.
Method 1 — Unlink via My Pulse-Eight
Use this method if you want to re-pair the Tap with a different Room TV.
1
Log in to my.pulse-eight.comGo to my.pulse-eight.com and log in to your account.2
Unlink the neo:TapFind the Tap you want to unpair and unlink it. It's now free to be re-paired with the correct output TV.
Use this method if you can't access my.pulse-eight.com.
1
Contact Pulse-Eight SupportRaise a ticket with Pulse-Eight support and provide the serial number of the matrix.2
Support unlinks the Tap remotelyOur support team will unlink the neo:Tap for you.The matrix must be online for support to access it remotely and unlink the neo:Tap. If it's offline, this method won't work until connectivity is restored.
Related Articles
Need help unpairing a neo:Tap?
Get in touch and we'll help you get it sorted.
UK: 01202 413 610 | US: (858) 748-8250 | support@pulse-eight.com
Get in touch and we'll help you get it sorted.
UK: 01202 413 610 | US: (858) 748-8250 | support@pulse-eight.com