FAQs

General frequently asked questions for our products

Neo: Tap Installation
1. Ensure the Phone is on the same WiFi Network as the Matrix. 2. Turn on NFC on the Phone 3. Tap the Phone on the Neo: Tap 4. Go to my.pulse-eight.com w...
Wed, 28 Apr, 2021 at 1:49 PM
4KDS Downscaler Settings
0 Used saved EDID after copying from a TV using mode 11 Copy EDID from a TV and save it. Switch to 0 after saving EDID2 Use EDID profle 4K, HDR, 8 Channel Au...
Tue, 13 Aug, 2019 at 12:23 PM
How to add your Installer ID to a product?
While on site go to the products webpage by using gotomymatrix or the IP address (If known): Then click the "Cloud Connection" tab Then clic...
Fri, 6 Nov, 2020 at 6:11 PM
IR Pin Assignments
Thu, 22 Apr, 2021 at 10:34 AM
Pulse-Eight Extender Set not working
If you have a Pulse-Eight Neo Lite, Pro or Ultra Extender Set and you are experiencing a loss of picture, audio, IR or CEC we would advice going through the...
Fri, 30 Jul, 2021 at 10:59 AM
Updating Pulse-Eight Video Matrix or ProAmp Firmware Offline
Please be aware the following instructions will require your unit to be on firmware 3.9.12 (or newer). If your unit is on an older firmware than that, you w...
Wed, 1 Sep, 2021 at 11:50 AM
How to Change IP address in a ProAmp8 or Pulse-Eight Video Matrix
Type - gotomymatrix.com (you must be on the same network as the product to be able to access this) Once you are in the web interface click " Cloud Co...
Fri, 1 Oct, 2021 at 10:13 AM
Unpairing a Neo: Tap
There are two methods to unpair a Neo:Tap. The first method can be used if you wish to change the Room TV that the tap is currently paired with. In orde...
Wed, 28 Apr, 2021 at 1:19 PM