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Knowledge base
FAQ's
FAQs
20
How to update Neo Matrix and ProAmp firmware
Gotomymatrix.com
Cloud Monitoring
HDBaseT Link Quality - How & What am I looking at?
Pulse-Eight Matrix or ProAmp having issues connecting to cloud
View all 20
FAQs - Neo Matrix Range
20
How to setup Alexa with a Pulse-Eight Video Matrix
EDID Handshake
Solution to Matrix Error "Warning 9999: Output 'X' - Incompatible firmware (no CEC)"
How to get CEC with Sky, Virgin, Tivo, Kodi, & Dish
How to send the full error log of a matrix
View all 20
FAQS - Made for Binary Neo Matrix Range
1
What do the LED's mean on the front & rear of a Video Matrix?
FAQs - Neo Modular Range
2
Neo Modular Formatting the SD Card
Neo Modular Repairs
FAQs - PROAUDIO Range
17
Using a Pulse-Eight Neo Matrix, & ProAudio (and ProAmp [optional]) together
ProAudio not showing up on network
ProAudio: Doorbell Setup
ProAudio: Set ProAudio to Static IP
ProAudio: How to set up PuTTY to communicate with the ProAudio switches
View all 17
FAQs - PROAMP Range
3
Things to know before installing your new Pulse-Eight ProAmp
Path Setter Driver - Control4 / ProAmp
Linking your ProAmp to a Neo Matrix
FAQs - Driver Integration
4
Where do I find Drivers for Control Systems to integrate with Pulse-Eight products?
ProAudio: IMPORTANT - Updating your Control4 Driver for ProAudio
Configuring your Pulse-Eight Matrix with Control4
Configuring your Pulse-Eight Matrix with Crestron Home
FAQs - CEC Adapter Range
17
What power does the NUC-CEC use?
What is the maximum supported resolution of the USB-CEC adapter?
NUC CEC issue - LG WebOS 4.0 running SW File(Version 05.10.25) from Nov.11 2019
Upgrading the firmware of the CEC adapter
6th/7th/8th Gen cable harness for NUC HDMI-CEC Adapter
View all 17
Pulse-Eight Manuals
Pulse-Eight Neo Matrix Manuals
8
Neo Modular Manual
Neo 4 Basic Manual
Neo 4 Professional Manual
Neo 6A Manual
Neo 8 Manual
View all 8
Pulse-Eight ProAudio Manuals
1
ProAudio Manuals
Pulse-Eight ProAmp Manuals
1
ProAmp8 Manual
Pulse-Eight Splitter Manuals
3
1:2 Splitter
1:4 HDBT Splitter
1:4 HDMI Splitter
Pulse-Eight Accessories Manuals
6
Audio Delay
Audio Extender
DAC
Dolby DAC
HDMI DAC
View all 6
Pulse-Eight Extender Sets
3
Lite Extender Set
Pro Extender Set
Ultra Extender Set
Alexa
1
Alexa
Pulse-Eight Firmware Release Notes
Pulse-Eight Firmware Release Notes
8
3.10.1 Firmware Update - NeoX & NeoX+
3.9.55 Firmware Update - All Video Matrix & Splitters
3.9.42 Firmware Update - All Video Matrix & Splitters except Neo 4 Professional
3.9.36 Firmware Update - All Video Matrix, Splitters & ProAmp8
3.9.25 Firmware Update - Video Matrix & Splitters (3.9.29 for 8A & 6A)
View all 8
Binary Firmware Release Notes
4
3.10.1 Binary Firmware Update
3.9.55 Binary Firmware Update
3.9.42 Binary Firmware Update
3.9.25 Binary Firmware Update
Known Issues
Sky/Virgin Issues
4
Combo keys for TVs that do not send Guide button over CEC
Numeric buttons not working with Sky on Sony TV
How to enable remote control on TiVo?
Sky HD / Sky Q - Guide Menu - Samsung
Panasonic Issues
1
Panasonic EX700, EX750 - Pink hue issue
Sony Issues
0
Samsung Issues
3
Samsung 2016 TVs CEC issues
Samsung TV Black Picture Issue
Samsung TV's randomly turning on.
LG Issues
1
LG 2016 Series OLED - Blank Picture
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