Please note: If you are looking to control a Virgin V360 Box please view this support article before proceeding.

How to get CEC with Sky, Virgin, Tivo, Kodi, & Dish


    1. In order to get it working with CEC you will need to amend a setting in gotomymatrix.com. 

    2. Navigate to gotomymatrix.com, and click on 'Cloud Connection' on the left. At the bottom of the page please click on 'Admin' and proceed to login. Please consult your Pulse-Eight installation guide for the password if you have not accessed this area before.

    3. Once logged in click on 'Video Routing' on the left. 

    4. Find the Input you have your Sky box (or similar) connected to and click on this symbol (see below), this is located to the right of the Input.


If you are looking to perform this on a Neo6A or Neo8A that is running firmware 3.7.11 or later please scroll down to step 5a


    5. Once you have clicked on this symbol you will have the option to rename your input. Please ensure your input is named Sky, TiVo, Kodi, or Dish (for Virgin please name the box TiVo) for the IP option to appear. Once named please ensure you 'save changes'. 

    6. When you have renamed the Input you can once again click on the input and you will now see an 'IP Control' box is visible (see picture below). Please proceed to input the IP address of the input (not the matrix) and select the product you are using from the dropdown menu. This will enable CEC to work.

    7. Once you have inputted the details please ensure you click save changes and then proceed to reboot the Matrix for the changes to take effect.


 

    8. Should you wish to name the input something else you can now go back into gotomymatrix.com and edit the name(s). The IP drop down will disappear but it will still be saved so do not panic.


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The following steps are if you are applying this to a Neo6A or Neo8A running firmware 3.7.11 (or later)


    5a.  Once you have clicked on this symbol you will see a dropdown option under 'Control Method'. Select the option that applies to your input. 

    6a. Once you have selected from the drop down, a new box will appear allowing you to enter the IP address of the Input (e.g Sky Box). Please enter the Sky boxes IP address.

    7a. Once you have inputted the details please ensure you click save changes and then proceed to reboot the Matrix for the changes to take effect.