FAQs - Neo Matrix Range

How to setup Alexa with a Pulse-Eight Video Matrix
Before you begin, please ensure the Matrix is running Firmware 2.4 or above Go to the web interface, the simplest way to do this is type www.gotomymatr...
Fri, 16 Apr, 2021 at 2:32 PM
EDID Handshake
There may be times you will need to perform an EDID Handshake on your Matrix. This is often after a new piece of equipment has been introduced to your setup...
Thu, 22 Oct, 2020 at 5:50 PM
Solution to Matrix Error "Warning 9999: Output 'X' - Incompatible firmware (no CEC)"
If you see this error on your system status on gotomymatrix.com it has occurred because the firmware of the receiver is different to the firmware of th...
Thu, 15 Apr, 2021 at 12:20 PM
How to get CEC with Sky, Virgin, Tivo, Kodi, & Dish
Please note: If you are looking to control a Virgin V360 Box please view this support article before proceeding. How to get CEC with Sky, Virgin, Tivo, ...
Tue, 29 Jun, 2021 at 12:04 PM
How to send the full error log of a matrix
First go to your matrix's webpage, this is by either typing in the IP address into a web browser or by going to gotomymatrix.com  or Then your ...
Tue, 6 Apr, 2021 at 2:29 PM
Routing Audio with the Neo6A/8A with a control system.
To find the control driver for the Neo6A or Neo8A please login to Cloud Monitoring and download the driver for your 6A or 8A (please be aware this driver is...
Thu, 1 Jul, 2021 at 4:52 PM
IR Set up - Supplied & 3rd Party
Step 1 - Only use the supplier IR Cables with the Matrix If you need to use a different IR cable for a control system, please contact your supplier to ...
Thu, 4 Mar, 2021 at 2:43 PM
Using IR for Source Control on the HDMI Outputs of a Neo Matrix
If you wish to have IR control of the source on a Television that is connected to one of the HDMI Outputs then you will need to use a Stereo to Stereo Optoc...
Tue, 20 Apr, 2021 at 5:00 PM
IR Wiring - Standard and CTRL IR Port
Please find below 2 examples of how to use IR with our Video Matrixes. The first example is a standard IR setup, the second example shows how to get IR ...
Thu, 22 Apr, 2021 at 11:05 AM
Control 4 Pulse-Eight Sky HD IP Driver - Powering Off
Problem: The power for the Sky Box toggles on/off when switching to the Sky Box from different outputs across the house. Solution: For the HD boxes th...
Wed, 5 May, 2021 at 10:18 AM