ProAudio Not Showing Up on Network

If your ProAudio matrix is not appearing on the network and cannot be found by the Config Tool, work through the steps below in order.

Step 1 — Check the Basics

• The ProAudio is powered on — check the front panel LEDs are illuminated.
• The Ethernet cable is firmly connected to the network port on the rear of the ProAudio and to your network switch or router.
• The switch port is active — try connecting a laptop to the same cable or port to confirm it is working.
• The device running the Config Tool is on the same local network as the ProAudio.

Step 2 — Try Config Tool Discovery

Open the ProAudio Config Tool. On the device list screen, the tool will automatically scan for ProAudio units on the local network. Wait up to 60 seconds for discovery to complete. If the unit appears, connect normally. If not, continue to Step 3.

Step 3 — Check the IP Address Directly

If you know the IP address of the ProAudio from a previous session, try connecting directly in the Config Tool by entering the IP address manually. You can also check your router's DHCP client list — the ProAudio will typically appear with a hostname beginning with "ProAudio".

Step 4 — Power Cycle the ProAudio

Turn the ProAudio off at the mains, wait 30 seconds, and power it back on. Allow up to 60 seconds for the unit to fully boot and obtain a DHCP address. Then retry discovery in the Config Tool.

Step 5 — Reset to DHCP via Serial (Last Resort)

If the ProAudio has been manually assigned a static IP that is no longer valid on your network, it will not be discoverable. You can reset it to DHCP using a USB-to-serial cable and PuTTY.

You will need: a USB-to-serial (RS-232) cable and PuTTY (free download).

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