FAQs - Neo Matrix Range

Pulse-Eight Neo Matrix & Virgin V360 Box
Once a V6 Virgin box has been upgraded to a V360 the remote no longer supports IR and becomes Bluetooth – it also stops all CEC / IP control.   This will ...
Fri, 20 Aug, 2021 at 11:05 AM
Does the NeoX & NeoX+ downmix?
Yes! The NeoX/X+ downmixes automatically. The matrix can downmix incoming audio multichannel audio (up to 5.1) to stereo (2ch). This is the same for Sou...
Thu, 8 Jul, 2021 at 4:40 PM
Audio Only Mode (AVR Mode)
When using the HDMI outputs on any of our Video Matrixes you can change them to an Audio Only Mode. This allows you to take a HDMI cable out of one of these...
Tue, 20 Jul, 2021 at 10:51 AM
NeoX & NeoX+ Linked Audio Troubleshooting
Note: When you first install the matrix the unit is in sink mode in passive. You need to change it to active to get control of the volume. No Sounds on ...
Fri, 6 Aug, 2021 at 9:49 AM
Using the Audio Inputs (9-12) on the NeoX+ with Control 4
This is applicable for any NeoX+'s running firmware 3.9.7 (or older) When using Composer you may notice that you are not getting Audio when you cli...
Thu, 12 Aug, 2021 at 11:37 AM
How to send a Full Error Log using iPhone/iPad
Please only proceed to use the following solution if you are unable to extract a full error log from a PC as per these instructions. Please find instruc...
Thu, 4 Nov, 2021 at 11:32 AM