FAQs

General frequently asked questions for our products

How to update Neo Matrix and ProAmp firmware
If you wish to update the firmware of your Neo Matrix or ProAmp you can do this by logging into Cloud Monitoring. Please ask your local distributor...
Tue, 20 Jul, 2021 at 3:40 PM
Gotomymatrix.com
Please see videos below on how to access and setup some features on gotomymatrix.com At present gotomymatrix.com is used for all Pulse-Eight video matri...
Fri, 8 Oct, 2021 at 1:49 PM
Cloud Monitoring
Please see videos below on how to access and use some of our features on our Cloud Monitoring Site. This site is only accessible to registered Pulse-Eight i...
Wed, 10 Mar, 2021 at 12:16 PM
HDBaseT Link Quality - How & What am I looking at?
To check the link quality of any HDBaseT cable run connected to one of our video matrixes while on site you must first be in admin mode. For details on how ...
Tue, 20 Apr, 2021 at 10:19 AM
Pulse-Eight Matrix or ProAmp having issues connecting to cloud
If your Pulse-Eight Matrix or ProAmp is having issues connecting to the network please follow the troubleshooting steps below to identify why the unit is go...
Thu, 29 Apr, 2021 at 12:04 PM
How do I perform factory reset on a Pulse-Eight Video Matrix or ProAmp?
There is a factory reset button available on Neo4:Professional, Neo8, Neo8A, NeoX, NeoX+ & ProAmp8. If you need to factory reset a Neo Modular please lo...
Thu, 3 Jun, 2021 at 2:32 PM
Where is the Admin mode?
Type in the IP address of the product in any web browser or alternatively go to; 'gotomymatrix.com'                   OR   Click on 'Mon...
Fri, 6 Nov, 2020 at 5:49 PM
List of Alexa Commands
For below commands: {device} = TV name that is set on the video routing page {input} = Input name that is set on the video routing page Commands: ...
Fri, 3 Aug, 2018 at 12:32 PM
Why should you not use EZ crimps or any non-standard RJ45 crimps?
Why these EZ crimps do not work very well is because there is a slight excess length of cable inside the crimp. Below image shows a standard RJ45 crimp with...
Wed, 5 Jul, 2017 at 11:36 AM
Forgotten IP address?
If you are on your local network and your matrix is connected to the internet - type gotomymatrix.com. It will redirect you to its IP address. Otherwise...
Thu, 4 Mar, 2021 at 9:33 AM