FAQ

LG 2016 Series OLED - Blank Picture
Problem: There is a HDMI timing issue with these models (and potentially others) which cause a blank screen to appear when connecting to a HDBaseT receiver...
Thu, 22 Jun, 2017 at 9:36 AM
Samsung 2016 TVs CEC issues
Reported affected models: UE40K5600AK, UE40F6670SB, UE40KU6000. Likely affects all 2016 models, previous years models are not affected. Samsung issued a lar...
Thu, 22 Jun, 2017 at 9:42 AM
Panasonic CX/CS Series HDBaseT Compatibility
Problem: Panasonic’s latest release of CX/CS series of HDTVs initially feature no support for HDBaseT and is unable to display a picture without a TV  firm...
Thu, 22 Jun, 2017 at 9:58 AM
Samsung TV Black Picture Issue
Reported affected models: All K Range Smart TVs At initial power-on the screen is either completely black or is black apart from Samsung Home. If the custom...
Thu, 22 Jun, 2017 at 10:01 AM
List of Alexa Commands
For below commands: {device} = TV name that is set on the video routing page {input} = Input name that is set on the video routing page Commands: ...
Fri, 3 Aug, 2018 at 12:32 PM
EDID Handshake
There may be times you will need to perform an EDID Handshake on your Matrix. This is often after a new piece of equipment has been introduced to your setup...
Thu, 3 Oct, 2019 at 4:06 PM
Neo Modular - Initialization Solution
You may find after a period of time your Neo Modular becomes stuck / won't boot. In order to clear this you will need to do the following: Please...
Fri, 20 Dec, 2019 at 9:09 AM
Neo 8 & Neo 8A BTU
The max theoretical power of Neo 8 and the Neo 8A with all 70m cables for PoE, all running 4K60 4:2:0 (max resolution) = 287W
Tue, 31 Mar, 2020 at 1:48 PM