General frequently asked questions for our products

HDBaseT Link Quality - How & What am I looking at?
To check the link quality of any HDBaseT cable run connected to one of our video matrixes while on site you must first be in admin mode. For details on how ...
Thu, 22 Oct, 2020 at 5:31 PM
How to setup Alexa with Pulse eight matrix?
Make sure software version is on 2.4 or above Add the neo skill in Alexa Go to my.pulse-eight.com using your Amazon account that you are using for th...
Fri, 11 Jan, 2019 at 1:02 PM
List of Alexa Commands
For below commands: {device} = TV name that is set on the video routing page {input} = Input name that is set on the video routing page Commands: ...
Fri, 3 Aug, 2018 at 12:32 PM
EDID Handshake
There may be times you will need to perform an EDID Handshake on your Matrix. This is often after a new piece of equipment has been introduced to your setup...
Thu, 22 Oct, 2020 at 5:50 PM