FAQs

General frequently asked questions for our products

HDBaseT Link Quality - How & What am I looking at?
To check the link quality of any HDBaseT cable run connected to one of our video matrixes while on site you must first be in admin mode. For details on how ...
Thu, 22 Oct, 2020 at 5:31 PM
How to setup Alexa with Pulse eight matrix?
Make sure software version is on 2.4 or above Add the neo skill in Alexa Go to my.pulse-eight.com using your Amazon account that you are using for th...
Fri, 11 Jan, 2019 at 1:02 PM
List of Alexa Commands
For below commands: {device} = TV name that is set on the video routing page {input} = Input name that is set on the video routing page Commands: ...
Fri, 3 Aug, 2018 at 12:32 PM
EDID Handshake
There may be times you will need to perform an EDID Handshake on your Matrix. This is often after a new piece of equipment has been introduced to your setup...
Thu, 22 Oct, 2020 at 5:50 PM
Why should you not use EZ crimps or any non-standard RJ45 crimps?
Why these EZ crimps do not work very well is because there is a slight excess length of cable inside the crimp. Below image shows a standard RJ45 crimp with...
Wed, 5 Jul, 2017 at 11:36 AM
Where is the Admin mode?
Type in the IP address of the product in any web browser or alternatively go to; 'gotomymatrix.com'                   OR   Click on 'Mon...
Fri, 6 Nov, 2020 at 5:49 PM
How to add your Installer ID to a product?
While on site go to the products webpage by using gotomymatrix or the IP address (If known): Then click the "Cloud Connection" tab Then clic...
Fri, 6 Nov, 2020 at 6:11 PM
How to get CEC with Sky/Virgin (Tivo)
In order to get it working with CEC you will need to amend a setting in gotomymatrix.com.  For Virgin (and Sky as this example below shows) you will need t...
Thu, 7 Jan, 2021 at 9:53 AM
How to send the full error log of a matrix
First go to your matrix's webpage, this is by either typing in the IP address into a web browser or by going to gotomymatrix.com    or Then you...
Thu, 21 Jan, 2021 at 5:00 PM