Please only perform a factory reset under the direction of Customer Support. Listed below there are two ways to Factory Reset a Matrix. If the first method does not work, please proceed to try the second method.
Factory resetting is useful when you don't know the IP address of the matrix and wish to set it to DHCP again.
Please be aware that performing this process will take the unit back to Factory Settings. You will lose any settings you have applied to the Matrix or any names you have applied to Inputs and Outputs for example.
On Neo4 Professional, it is on the underside of the unit:
If you cannot see the hole there, you may have an older version of the Neo 4 Professional. You will find the hole located on the underside of the unit (see photo below):
On the NeoX, NeoX+, Neo8 and Neo8A, it is on the rear of the unit, near the IR global and control jacks
On the ProAmp8 it is on the rear of the unit, next to the Dolby Audio Input.
(Method 2 is only compatible with units manufactured since 2020):
- Please hold in the pin in the hole for factory reset.
- Then turn off the matrix using the switch. Continue to hold the pin in the hole.
- Then turn the matrix back on (whilst still holding the pin).
- Within 10 seconds the unit will enter the factory reset (you will see the lights on the front of the unit change) at this point you can release the pin.